Ways to Use AI Writing Assistants for Customer Service

In 2018, there was a prediction that remote work would become a standard business function of the future. That future quickly arrived in 2020 and has presented an array of unexpected challenges and pressured businesses to adapt to an environment that is full of new rules and regulations.  Remote working is here to stay and the best communities can do is to work on apps that would support their business functions.

Artificial intelligent assistants have become more common and help businesses to be more productive. Here are some of the ways AI assistants are being applied in business.

Integrating AI for copyediting

People in business are now integrating AI as their copyeditor. If you are using Gmail, you are already benefiting from AI as it helps with small business tasks such as auto-completing words and sentences and also providing advanced features for exploring your inbox. If you support customers via email or chat, the AI tool can help you position your responses to customers in a more efficient and clear way. AI writing assistants help in editing sentence structures, grammar, the tone among others.

Standardize test-based responses

Not everyone is a natural writer and some people would rather call a customer directly than type lengthy explanations. Sometimes, a direct call is the best step to take, but you will be faced with situations where a customer will request a text-based response in addition to a phone call. AI writing assistants help employees focus on the most important aspects of writing, and manage the tedious phrasing for them.

Avoid miscommunication with customers

Communication software such as Slack and Zoom allows people to chat internally. However, sometimes, thoughts and ideas don’t always come across as intended when delivered via a text-based medium. With text, constructive criticism may sound too direct and a slightly sarcastic comment might come as too aggressive. This is where AI comes in to help businesses have more control and insight into what their teams are writing because consumers are paying closer attention to a brand’s voice and messaging.

Write with an equitable and inclusive perspective

AI is being used in ensuring writing is inclusive, and open-minded, in a way that is not biased towards any group. Some AI apps can identify the racist, insensitive or offensive language and offer suggestions on correcting or improving the same. It is the work of business leaders to deliver in a way that is inclusive to everyone and take necessary steps to ensure there is no form of bias to any group.

With the help of artificial intelligence applications, businesses stand a better chance of taking meaningful steps towards eradicating offensive language and ensure communication is up to the standards of cultural expectations. Some businesses don’t have any specific reason for failure to enact AI applications in their business operations. Others have been misadvised on issues concerning data and technological complexities and are just too cautious about implementing AI in their operations. With the rise of remote working, there is not a better time to implement AI than now.

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